From the first contact from Magnum, the customer/member is kept fully informed of the planned visit appointment with a fully detailed and managed, bespoke (client tailored) customer journey – utilising outbound and inbound multi-media contact methods.
Our technology allows the client full real-time access to appointment booking data and job progress as well as post-visit job record analysis, providing access to all collected data, including site photographs, meter readings and engineer job notes.
The client can make appointment bookings directly utilising this same technology platform, as well as making this available to customers/members to self-book their own appointments.